Refund policy

RETURN AND REFUND POLICY — PEPVITALY Last updated: July 2026

Due to the nature of our products, intended exclusively for scientific research and laboratory purposes, Pepvitaly does not accept returns or issue monetary refunds under any circumstances.

All products are sold as final sale. By completing a purchase, the customer confirms that they have read and accepted this policy, as well as Pepvitaly's Legal Notice and Terms of Service.

The only applicable exception is a product replacement in the event that an item arrives visibly damaged as a direct result of the shipping process. To request a replacement, the customer must contact us within 48 hours of receiving the order by sending photographs of the damage to the product and packaging, along with the order number, to pepvitaly@gmail.com. Pepvitaly will evaluate each case at its sole discretion and reserves the right to request additional information before approving any replacement. Under no circumstances will a monetary refund be issued; the only available remedy is the replacement of the damaged item.