Shipping policy
SHIPPING POLICY — PEPVITALY Last updated: July 16, 2026
1. ORDER PROCESSING
Orders are typically processed within 1–3 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day. You will receive a confirmation email with tracking information once your order has shipped.
2. SHIPPING TIMES
Estimated delivery times vary depending on destination and shipping method selected at checkout. All delivery timeframes are estimates and are not guaranteed. Pepvitaly is not responsible for delays caused by carriers, weather conditions, or other circumstances beyond our control.
3. INTERNATIONAL SHIPPING
We ship internationally. The customer is solely responsible for:
- Verifying that the importation of the purchased product is legal in their country
- Paying any applicable customs duties, import taxes, or fees imposed by their country
- Complying with all local regulations regarding the receipt and use of research products
Pepvitaly is not responsible for packages held or seized by customs authorities.
4. RESEARCH USE ONLY — SHIPPING COMPLIANCE
All products shipped by Pepvitaly are labeled and intended for research use only. They are not for human or veterinary use. Customers are responsible for ensuring compliance with all applicable laws and regulations in their jurisdiction regarding the receipt and handling of research-grade products.
5. SHIPPING CARRIERS
We work with major carriers including USPS, UPS, FedEx, and DHL for international orders. Carrier selection may vary based on destination and package size.
6. LOST OR DAMAGED PACKAGES
If your order arrives damaged, please contact us within 7 days of delivery with photographic evidence. We will arrange a replacement at no additional cost. Pepvitaly is not responsible for packages lost due to incorrect shipping addresses provided by the customer.
7. CONTACT
For shipping inquiries, please contact us at: pepvitaly@gmail.com